Last Updated: September 2026
Coastal Key Lets respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an enquiry, book accommodation or communicate with us.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Booking and accommodation details
- Check-in and check-out information
- Billing or payment-related information
- Information included in enquiries or messages
- Any other information you voluntarily provide
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and website usage data.
How We Use Your Information
We may use your personal information to:
- Process and manage accommodation enquiries and bookings
- Communicate with you about your stay
- Provide customer support
- Process payments where applicable
- Improve our website, properties and services
- Maintain appropriate business and financial records
- Prevent fraud and protect our business
- Meet our legal and regulatory obligations
- Send marketing communications where you have provided consent or where otherwise permitted by law
We only process personal information where we have an appropriate lawful basis under applicable UK data protection law.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business or provide your accommodation. These may include payment processors, booking platforms, website and IT providers, professional advisers and service providers supporting our properties.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
Where third parties process personal information on our behalf, we expect them to handle it securely and in accordance with applicable data protection requirements.
Cookies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve the user experience.
Where required, we will ask for your consent before placing non-essential cookies. You can also manage cookies through your browser settings.
Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and regulatory requirements.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request transfer of eligible information
- Withdraw consent where processing relies on consent
Some rights may be subject to legal exceptions.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
Third-Party Websites
Our website may contain links to external websites. Coastal Key Lets is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on this website.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your data protection rights, please contact Coastal Key Lets using the contact details provided on our website.